This website is operated by mybuildingsupplies

mybuildingsupplies are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom.

The mybuildingsupplies privacy policy applies to personal information about:

Visitors to our website
Customers who purchase goods or services or create an account with us
Our suppliers

What is personal information?

Personal information is any bit of information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.

Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.

As a rule set by the law, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we must take action is if we suspect any criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take the appropriate action, including refusing to accept orders, make payments or give refunds. We may also report that incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

See below for details of how we may use your personal information.

For Casual Website Visitors:

The personal information we collect about you and how we use it

With our website, you can brown through it without providing your name or contact details.

Like many websites, our server logs will capture details; Which will include your;

operating system,
browser software IP (Internet Protocol) address
Uniform Resource Locator (URL), including the date and time of your visit.

We use cookies to analyse how our site is used by visitors and to provide some of the usual functionalities our website offers – see our Cookies Policy for more information.

We can only collect your contact details if you provide it. So details such; name, address, business, job title, email address, telephone number. These can be gained if you do any of these.

Sign up to a mailing list
Submit a query or request a quote or other information
Ask to be contacted by us
Contacting our store and specifying your location
Create an account or log in to a secure area

If you sign up for an offer we may also ask for an email address we can forward the offer too.

Our Customers:

The personal information we collect about you and how we use it

If you purchase products or services from us, we may use your personal information in the following ways:

To respond to your enquiries;
To keep you informed about our products and services;
To process your order and to follow up on orders that are not completed;
To manage your account, including carrying out identity checks where relevant;
To manage your credit account (if applicable) including carrying out credit checks;
To use your purchase history to manage rebates and supplier claimbacks;
For market research purposes;
To publish trends and/or to improve usefulness and content of our website;
To track activity on our site and to provide a more personalised online experience;
To link with social media sites and services, for example, for advertising purposes;
To notify you about important changes or developments to our site or services;
To manage deliveries, returns and refunds;
For product liability purposes;
To deal with enquiries and complaints;
For claims management and insurance purposes; and
For record keeping purposes.

Suppliers:

The personal information we collect about you and how we use it

If you supply products or services to our store, we may use your personal information in the following ways:

For order processing and management;
To manage deliveries, installations, returns and refunds;
For product liability purposes;
To manage your account, including conducting credit and other background checks where applicable;
For market research purposes;
To notify you about important changes or developments to our websites or services;
For supply chain management;
To deal with enquiries and complaints;
For claims management and insurance purposes; and
For record keeping purposes.

If you are a supplier and have any questions about the above, please feel free to contact us and we can help you reach a solution to your enquiry.

Keeping you on the loop

If you sign up to receive email updates. Or bought or enquired about our products or services, we may then use the information we collect to inform you about our other products and services which may tailored towards your interests. We can keep you updated with information about promotional offers and what is coming soon to our store.

If items are left in your shopping basket on our website without completing a purchase, we may follow this up with an email and ask if you need any help with your order.

We analyse the products and services you buy. We also analyse your use of our website and the searches you make. We use this information to for marketing purposes for your benefit. Any marketing information will be tailored towards your interests to make it relevant as it can possibly be. Any marketing adverts may also filter on other website. This may include serving you with adverts on social media and other third party websites.

If you agree, we will get in touch you with all the promotional offers and new items in store.

You can opt out of receiving marketing communications from us at any time and all the forms of marketing that is tailored to suit your customer profile.

The legal way of processing your information

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or submit a query.

If you purchase items from us, or if you supply products or services to us, most of the information we collect is necessary so that we can fulfil the contract between us.

The remainder of the information is collected for our legitimate business purposes, which include:

To keep in touch with current, past and prospective customers
To provide online account management and related services
To gain an understanding of how our customers interact with us so we can provide the most relevant products and services
To monitor the use of our website and improve its facilities
To identify suspected criminal activity and take appropriate action
To manage our supply chain and the relationship with our suppliers (including the management of rebates and claimbacks)
To protect and defend our rights

When we collect personal information from you we will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.

Security

We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.

Changes to this policy

Any changes to this privacy policy will be posted here. Please refer back to this page regularly.

Links to other websites

Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies which you should read carefully.

Contact us for any questions

If you have a query about this privacy policy or wish to exercise your rights please contact us on the mybuildingsupplies landline 0121 772 6999

Privacy Policy